Order by website – visit www.cottontraders.co.uk.
Order by telephone – call 0844 844 1111.
Order by post – send completed order form with payment to Cotton Traders Ltd, 1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA.
Order by fax – send completed order form with payment details to 0844 844 0010.

To maintain our quality standards, we may monitor and record calls to enable us to ensure the highest level of service to our customers.

The right to refuse or restrict any order is reserved.

First Order

Your first order (online, phone, fax or post) must be delivered to the address your card is registered to. This is to protect you from the increased threat from Internet and Credit Card fraud.

Payments

By credit & debit cards:

We accept all major credit and debit cards. Your card will be charged for the full value of your order on authorisation.

By cheque and postal order:

Cheques and postal orders should be made payable to Cotton Traders Ltd and posted to 1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA along with your completed order form.

By Cotton Traders Gift Voucher:

Cotton Traders Gift vouchers can be used against mail or telephone orders. Gift Vouchers cannot be redeemed through our retail shops or on our website. If ordering by phone please quote the voucher number to your operator. If ordering by post, please cut off the voucher and enclose with your order. Cotton Traders gift Vouchers cannot be exchanged for cash. There is no time limit on gift vouchers but they may only be redeemed against a single order.

Delivery

Our aim is to deliver your order within 4 working days from despatch. Most orders are delivered within 3 days, but please allow 7-10 working days before chasing your goods and up to 28 days for all orders.

If you ordered online you can log in and use Order Tracking to monitor the progress of your delivery.

We deliver throughout the UK using our courier network of over 1800 local delivery agents. This makes your deliveries more secure and gives the added flexibility of evening and weekend deliveries in many areas. We have to allow 7 working days for delivery before we can raise an enquiry with our couriers.

Cotton Traders Ltd also deliver to Channel Islands and BFPO – for delivery to these areas please allow the full 28 days.

We know you expect fast delivery and are constantly working to improve our targets.

Delivery Charges

Cotton Traders charge a standard £3.75* for all orders, whether it be a T-shirt, a winter jacket or multiple items.

If we send your order in separate parcels you will still only pay one delivery charge.

* If you have an advert or promotion with a different postage charge please be sure to enter your media code and the postage charge will be adapted as advertised.

Cotton Traders Insurance

For just 38p, in the unlikely event that your order does go missing in transit we’ll arrange an investigation with our courier network and despatch an immediate replacement, subject to availability. If stock is no longer available we will offer an immediate refund. Please delete from order form if not required.

Preview Orders

Twice a year we have a Preview range to find out what products you want to see in next season’s catalogue.

We offer 20% discount to a selection of existing customers on advanced orders from the Preview catalogue. You’ll receive your items only when the new season catalogue is released but you won’t be charged a penny until your order is released for despatch.

Prices

All prices are correct at time of production. Due to circumstances beyond our control prices may need to be altered up or down, including any alterations to the rate of VAT

SHOPS protection only covers the direct ordering of products at the price specified in our catalogues.

Promotions

Please note that some free gifts and promotions have a minimum spend to qualify. All our gifts are chosen for specific promotions and can’t be exchanged. You can only use ONE promotion code per order. We reserve the right to exchange the gift featured for an alternative.

All promotions have an expiry date. Please check this before placing your order. To qualify for the correct promotion please quote the 4 digit media code which can be found on promotional material or order form.

Promotional discounts will be applied to all items; any items returned will be refunded minus discount.

All stock (including free gifts) is subject to availability. We will advise of current due in date at time of ordering if order is placed by web or telephone. If this date changes & is estimated to be due 14 days or later, we will inform you in writing. Any orders placed via mail order will receive written confirmation of expected due in date.

For the purpose of current UK distance selling legislation all promotions associated with orders from Cotton Traders Ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated.

Colour Reproduction

Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of colour reproduction may mean a slight variation from the actual products can occur.

Sizing

All our men's and unisex clothing is generously cut - probably more generously than you would expect.

Rugger Shirts : traditional fit, simply order as your chest size
Piques, Sweatshirts & Rollneck Tops : generously cut for comfort and style. For a closer fit, buy a size smaller.
Shirts : easy fitting style, simply select your collar size.

Cancellation Policy

Customers have the right to cancel their order within 7 days.

i) If your whole order has not been selected for despatch in our warehouse, we'll be happy to cancel it and refund you in full, immediately.
ii) If your order is in despatch or has already been despatched, you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.

Once we receive your returned goods, we will refund you in full within 7 working days (Please allow up to 30 days for us to process the transaction). Please see "How do I return goods?" for details on how to return an item to us.

This cancellations policy complies with Sections 9 to 14 of the Distance Selling Regulations 2000.

Returns

We hope that you are happy with your purchase. If for whatever reason you need to return any items please take the following steps.

1. Fill out the Returns section on the back of your despatch note indicating whether a refund, exchange or replacement is required.
2. If you are returning your order to exchange for a different garment, please note that you will be fully refunded & as such, you will need to include payment for the new order.
3. Attach the self adhesive returns label to the parcel (Cotton Traders do not operate a free returns service. Remember to add the appropriate postage)
4. All returns should be sent back via Royal Mail to following address:

Cotton Traders Ltd
P.O. Box 121
Wortley
Leeds
LS12 4YZ

Cotton Traders will not be held liable for the loss of any returned items/parcels. We recommend that you obtain Proof of Posting and take out adequate parcel insurance to cover against consequential loss by the Post Office.

On receipt of your goods, our Returns Team will inspect them and a refund or replacement will be processed as requested. If you've requested exchange items, no further postage will be charged on your exchanged goods. Please note Cotton Traders do not offer Free Returns. If you paid by credit card, debit card or cheque any refund will be paid directly back into your account.

If you paid by Postal Order or gift voucher you will be refunded via a cheque.

Any items purchased via mail order need to be returned to following address:

Cotton Traders Ltd
P.O. Box 121
Wortley
Leeds
LS12 4YZ

Please follow procedure on reverse of the despatch note and we ask that you to try to return items within 14 days of receipt if possible.

Goods bought through one of our Retail Shops can be returned with the receipt to any Cotton Traders store or outlet within 28 days of purchase.

Confidential Mailing

Cotton Traders observe the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the The Consumer Protection (Distance Selling) Regulations 2000.

To unsubscribe from mailings either call Customer Services on 0844 844 7777 or visit our unsubscribe page at www.cottontraders.co.uk. Please note, the online page can only be used to unsubscribe from emails at present.

You can still choose to receive catalogues or can opt out of both e-mail and postal mailing lists. Please state your requirements clearly on all correspondence. Due to our long lead times you may still receive a small number of further mailings while we remove your details from the list.

Customer Services

If you have any queries please call Customer Services on 0844 844 7777 or visit our Help section at www.cottontraders.co.uk.

Registered Office

1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA.

VAT Registration Number GB 677 393386.

Telephone calls to and from Cotton Traders Ltd may be recorded or monitored as part of our efforts to further improve service to our customers.

Your statutory rights are not affected by the above terms and conditions.