Terms and Conditions

TERMS AND CONDITIONS - UK ORDERS


Ordering

Order by website - visit cottontraders.co.uk.

Order by telephone - call 0844 844 1111.(UK orders only)

Order by post - send completed order form with payment to Cotton Traders Ltd, 1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA.(UK orders only)

Order by fax - send completed order form with payment details to 0844 844 0010.(UK orders only)

To maintain our quality standards, we may monitor and record calls to enable us to ensure the highest level of service to our customers.

The right to refuse or restrict any order is reserved.


First Order

Your first order (phone, fax or post) must be delivered to the address your card is registered to. This is to protect you from the increased threat from Internet and Credit Card fraud.


Payments

By credit & debit cards:

We accept all major credit and debit cards. Your card will be charged for the full value of your order on authorisation.

By cheque and postal order:

Cheques and postal orders should be made payable to Cotton Traders Ltd and posted to 1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA along with your completed order form.(UK orders only)

By Cotton Traders Gift Voucher:

Cotton Traders gift vouchers can be used against mail or telephone orders. Gift vouchers cannot be redeemed through our retail shops or on our website. If ordering by phone please quote the voucher number to your operator. If ordering by post, please cut off the voucher and enclose with your order. Cotton Traders gift vouchers cannot be exchanged for cash. There is no time limit on gift vouchers but they may only be redeemed against a single order.


Delivery

Our aim is to deliver your order within 3-5 working days from despatch, subject stock availability & excludes Sale periods. Please allow 7 working days for delivery before tracking your goods.

If you ordered online you can log in to your 'My Account' section and use online order history to monitor the progress of your delivery.

We deliver throughout the UK using our courier network of over 1800 local delivery agents. This makes your deliveries more secure and gives the added flexibility of evening and weekend deliveries in many areas. We have to allow 7 working days for delivery before we can raise an enquiry with our couriers.


Delivery Charges

Cotton Traders charge a standard £3.99 for all orders, be it a single or multiple items.

If we send your order in separate parcels you will still only pay one delivery charge.


Cotton Traders Insurance

For just 38p, in the unlikely event that your order does go missing in transit we'll arrange an investigation with our courier network and despatch an immediate replacement, subject to availability. If stock is no longer available we will offer an immediate refund. Please delete from order form if not required.


Cancellation Policy

Customers may cancel their contract (order) within 7 days of receipt of goods & return for a refund.

Return costs of cancelled order is customers responsibility.

Any applicable delivery charges will also be refunded provided the entire order is returned including any promotional gifts that formed part of the original contract

This is not intended to be a full statement of all your rights under Distance Selling Regulations. Full details of your rights under Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Preview Orders

Twice a year we have a Preview range to find out what products you want to see in next season's catalogue.

We offer 20% discount to a selection of existing customers on advanced orders from the Preview catalogue. Goods are not charged until the order is released for despatch later in the year

For online customers please be aware an authorisation request will be sent to the bank for the full amount. This may stay on your account for a number of days (amount of days differs with each bank)


Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations due to the rate of value added tax. The correct price will be shown on your delivery note.

Prices shown on our website only apply to mail order and may not be available in store.

SHOPS protection only covers the direct ordering of products at the price specified in our catalogues.


Promotions

Please note that some free gifts and promotions have a minimum spend to qualify. All our gifts are chosen for specific promotions and can't be exchanged. You can only use ONE Promotional Code per order. We reserve the right to exchange the gift featured for an alternative.

All promotions have an expiry date. Please check this before placing your order. To qualify for the correct promotion please quote the 4 digit Promotional Code which can be found on promotional material or order form.

Promotional discounts will be applied to all items; any items returned will be refunded minus discount.


Availability

All stock (including free gifts) is subject to availability. We will advise of current due in date at time of ordering if order is placed by web or telephone. If this date changes & is estimated to be due 14 days or later, we will inform you in writing. Any orders placed via mail order will receive written confirmation of expected due in date.

For the purpose of current EU distance selling legislation all promotions associated with orders from Cotton Traders Ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated.


Colour Reproduction

Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of colour reproduction may mean a slight variation from the actual products can occur.


Sizing

Please refer to our sizing guide for general measurements


Returns

Please see "How do I return goods?" for details on how to return an item to us or refer to your despatch note. Goods bought through one of our Retail Shops can be returned with the receipt to any Cotton Traders store or outlet within 28 days of purchase.


Refunds

All orders returned back to Cotton Traders are automatically refunded back to the original payment method account.


Exchanges

If you would like a replacement item (alternative size or colour) we will re-order with no fee to you for Post and Packing - please call us on 0844 844 7777 and select the option to order a replacement item.


Confidential Mailing

Cotton Traders observe the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the The Consumer Protection (Distance Selling) Regulations 2000.

To unsubscribe from mailings either call Customer Services on 0844 844 7777 or visit your 'My Account' section and update your mailing preferences. You can still choose to receive catalogues or can opt out of both e-mail and postal mailing lists. Please state your requirements clearly on all correspondence. Customer changes may take up to 28 days to take effect, you may still receive a number of mailings while we remove your details from the list.


Recommend Your Friend - Terms and Conditions for Mailing Promotion

Please allow approx 2 weeks for you and your friend to receive your 10% discount and free delivery promotion (worth £3.99), but it may take up to 28 days. Your friend needs to be a new customer to Cotton Traders, i.e. never placed an order with Cotton Traders and does not live at the same address as you, for you both to qualify for the 10% discount and free delivery promotion. If the person you recommend is already an existing customer with Cotton Traders or the details you provide are incomplete or incorrect, then neither of you will receive the 10% discount or free delivery promotion. Please make sure that the friend you are recommending is happy for us to contact them. If asked, we will let your friend know who has recommended them to us. Your friend will be given the opportunity to opt out of any future communications when they receive their first ‘Recommend a Friend’ mailing. 10% off required a minimum spend of £25. Unfortunately we can only mail to the U.K.


Customer Services

If you have any queries please visit our Help section at cottontraders.co.uk/help or call Customer Services on 0844 844 7777


Registered Office

1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA.

VAT Registration Number GB 677 393386.

Telephone calls to and from Cotton Traders Ltd may be recorded or monitored as part of our efforts to further improve service to our customers.


Your statutory rights are not affected by the above terms and conditions.

TERMS AND CONDITIONS - OVERSEAS ORDERS


Ordering

Order by website - visit cottontraders.co.uk. We currently deliver to following countries: Republic of Ireland, France, Mainland Spain (Does not include Canary Islands), Balearics, Portugal, Cyprus, Malta, Netherlands, Belgium, Italy, Greece, Sweden and Denmark.

The right to refuse or restrict any order is reserved.


Payments

By credit & debit cards

We accept all major credit and debit cards. Please note payment is taken at point of sale in Sterling at your bank provider’s current exchange rate. Orders can only be placed via our website using a credit card where billing and delivery address match. This is to protect you from the increased threat from Internet and Credit Card fraud.


Delivery

Our aim is to deliver your order 4 working days from despatch, subject to stock availability and excluding Sale periods. Delivery will be by DHL - Monday to Friday, during local country business hours, with a signature service.


Delivery Charges

Cotton Traders charge a standard £6.95 for all overseas orders, be it a single or multiple items.

If we send your order in separate parcels you will still only pay one delivery charge.


Cancellation Policy

Customers may cancel their contract (order) within 7 days of receipt of goods & return for a refund.

Return costs of cancelled order is customers responsibility.

Any applicable delivery charges will also be refunded provided the entire order is returned including any promotional gifts that formed part of the original contract

This is not intended to be a full statement of all your rights under Distance Selling Regulations. Full details of your rights under Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations due to the rate of value added tax. The correct price will be shown on your delivery note.

Prices shown on our website only apply to mail order and may not be available in store.

SHOPS protection only covers the direct ordering of products at the price specified in our catalogues.


Promotions

Please note that some free gifts and promotions have a minimum spend to qualify. All our gifts are chosen for specific promotions and can't be exchanged. You can only use ONE Promotional Code per order. We reserve the right to exchange the gift featured for an alternative.

All promotions have an expiry date. Please check this before placing your order. To qualify for the correct promotion please quote the 4 digit Promotional Code which can be found on e-mail received or order form.

Promotional discounts will be applied to all items; any items returned will be refunded minus discount.

NB – free postage promotions are not applicable overseas


Availability

All stock (including free gifts) is subject to availability. We will advise of current due in date at time of ordering.. If this date changes & is estimated to be due 14 days or later, we will inform you in writing.

For the purpose of current EU distance selling legislation all promotions associated with orders from Cotton Traders Ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated.


Colour Reproduction

Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of colour reproduction may mean a slight variation from the actual products can occur.


Sizing

Please refer to our sizing guide for general measurements


Returns

Click here for details on how to return an item to us.


Refunds and Exchanges

All orders returned back to Cotton Traders are automatically refunded back to the original payment method account.

Exchanges - providing you wish to change for an alternative size or colour only and contact us within 7 days of receipt of order. Please return as above and call us on 00 44 161 3747220 quoting EX11 to place a further order


Customer Services

If you have any queries please visit our Help section at cottontraders.co.uk/help.


Registered Office

1-2 Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5FA.

VAT Registration Number GB 677 393386.

Telephone calls to and from Cotton Traders Ltd may be recorded or monitored as part of our efforts to further improve service to our customers.


Your statutory rights are not affected by the above terms and conditions.